Cancellation Policy

1. Cancellations by the Customer

• Cancellations must be requested via email, phone, or WhatsApp at least 24 hours before the scheduled flight.

• Cancellations made less than 24 hours in advance are non-refundable.

• If the customer fails to show up at the scheduled time (“no show”), no refund will be issued.

2. Rescheduling

• Rescheduling is allowed once only, subject to availability and at least 24 hours’ notice.

3. Cancellations by Rio Air Tour

• Rio Air Tour reserves the right to cancel or reschedule flights due to adverse weather, safety reasons, or operational issues.

• In such cases, customers may choose to:

  • Reschedule the flight at no additional cost, or

  • Request a full refund.

4. Refunds

• Refunds will be processed through the same payment method used for purchase within 5 business days of cancellation confirmation.

• Payment gateway or processing fees may be deducted.

5. Final Provisions

• Purchasing the tour implies full acceptance of this cancellation policy.

• Rio Air Tour is committed to transparency, safety, and respect for all its customers.